Simple, flat-rate IT plans
Pay as you go for one-off fixes, or one flat monthly rate for fully managed IT and security.
Break-Fix
$150/hr remote
$175/hr on-site
Expert help when something breaks, billed by the hour. No contract.
- Remote fixes at $150/hr for inbox trouble, site issues, malware and lockups
- Hands-on visits at $175/hr for servers, Microsoft 365 / Google Workspace, domains, DHCP and Active Directory
- Setup and repair for new hardware and software
- Pinpointing and fixing network problems
- Help for both PCs and Macs
Managed IT
Custom quote
Your outsourced IT department with proactive monitoring, one flat monthly rate.
- Remote help desk included in your monthly rate
- A technician at your office whenever the job calls for it
- Round-the-clock monitoring, with patches and security updates applied for you
- Monitoring that spots problems early and alerts our team
- Anti-malware protection across all your devices
- Accounts, licenses and Microsoft 365 handled for you
- Emergency help at any hour, backed by an SLA
Managed IT + Cybersecurity
Custom quote
Everything in Managed IT plus 24/7 threat detection and response.
- Everything in Managed IT
- Managed detection & response (MDR) and EDR/XDR
- Email security and anti-phishing
- Security awareness and phishing training
- Dark web monitoring and vulnerability scanning
- MFA and zero-trust identity rollout
- Managed SecureCloud backup
- Compliance help (HIPAA, CMMC basics, cyber insurance)
Compare plans
Everything included in each plan at a glance.
| Feature | Break-Fix | Managed IT | Managed IT + Cybersecurity |
|---|---|---|---|
| Help desk (phone, email, remote) | Hourly | ✓ | ✓ |
| On-site support | $175/hr | ✓ | ✓ |
| Remote support | $150/hr | ✓ | ✓ |
| 24/7 monitoring & patching | – | ✓ | ✓ |
| Early problem detection & alerts | – | ✓ | ✓ |
| Malware prevention | – | ✓ | ✓ |
| Microsoft 365 user & license management | – | ✓ | ✓ |
| 24-hour emergency support (SLA) | – | ✓ | ✓ |
| MDR / EDR / XDR threat detection & response | – | Add-on | ✓ |
| Email security & anti-phishing | – | Add-on | ✓ |
| Security awareness & phishing training | – | Add-on | ✓ |
| Dark web monitoring & vulnerability scans | – | Add-on | ✓ |
| MFA / zero-trust rollout | – | Add-on | ✓ |
| Managed backup (SecureCloud) | – | Add-on | ✓ |
| Compliance help (HIPAA, CMMC basics, insurance) | – | Add-on | ✓ |
| AI tools, readiness & automation projects | Quoted | Quoted | Quoted |
| Pricing | $150/hr remote · $175/hr on-site | Custom quote | Custom quote |
Add-on = available with Managed IT for an additional quoted cost.
Pricing questions
How much does break-fix support cost?
Break-fix support is $150 per hour for remote support and $175 per hour for on-site support, with no contract.
How are the managed plans priced?
Managed IT and Managed IT + Cybersecurity are one flat monthly rate with no hourly clock. Every business is different, so we quote them after a free assessment.
Which plan do you recommend?
For most businesses, Managed IT + Cybersecurity. It adds 24/7 threat detection and response, email security, training, dark web monitoring, MFA and managed backup on top of Managed IT.
How is backup priced?
Managed SecureCloud backup is included in Managed IT + Cybersecurity, or quoted as an add-on to Managed IT.
Are AI projects included?
Help with AI tools (Microsoft Copilot, ChatGPT, Claude, Gemini, Grok and others), AI readiness, AI policy and training, and automation are quoted as separate projects for any plan.
Do managed clients pay hourly for help desk?
No. Help desk, remote and on-site support are included in both managed plans, and clients on an SLA get 24-hour emergency support.
Let's take IT off your plate.
Book a free, no-pressure IT assessment. We'll review your network, security and backups and give you a clear, prioritized plan.