Privacy Policy

Last Updated: September 18, 2026

RL Technology Solutions, Inc., doing business as RL Computer Services (“RL,” “we,” “us,” or “our”), respects your privacy. This Privacy Policy explains how we collect, use, and share personal information when you visit https://www.rl-computers.com (the “Site”), contact us, or submit a support request online.

This Policy applies to our Site and related online marketing and intake practices. Managed IT and other professional services for clients are also governed by our client agreements. Information processed inside a client’s own systems is handled under those agreements.

Who we are

Legal entity: RL Technology Solutions, Inc.
Brand: RL Computer Services
Website: https://www.rl-computers.com
Phone: 562-266-8977
Email: [email protected]

Information we collect

Information you provide. Name, business name, email, phone, address, message contents, ticket details, files you upload, and other information you send through forms, email, phone, or chat.
Information collected automatically. IP address, browser and device type, pages viewed, referring site, timestamps, and similar usage data through cookies and similar technologies.
Information from service delivery. If you are a client, we may process information needed to provide IT support and related services under your agreement with us.

Cookies

We use cookies and similar technologies to operate the Site, remember preferences, and understand traffic and performance. You can control cookies in your browser settings. Blocking some cookies may affect Site features.

How we use information

We use personal information to:

  • operate and improve the Site
  • respond to inquiries, quotes, and support requests
  • provide and administer services you request
  • send transactional messages (confirmations, service notices, security alerts)
  • send occasional marketing messages where permitted (you may opt out anytime)
  • protect security, prevent abuse, and comply with law
  • create aggregated or de-identified insights that do not identify you

Artificial intelligence tools

We may use artificial intelligence tools and assistants (including third-party AI services) to help operate the business—for example drafting messages, summarizing information, and supporting IT service work. Those providers process information to provide services to us. We do not allow customer personal information to be used to train public AI models where we can control that setting. Client systems and confidential client data remain covered by our client agreements.

How we share information

We may share personal information with:

  • service providers who host the Site, send email, process payments, provide analytics, security, ticketing, or customer communications
  • technology partners when needed to fulfill a request you asked us to handle
  • professional advisors as needed
  • authorities when required by law or to protect rights and safety
  • a successor in a merger, acquisition, or asset sale

We do not sell personal information for money, and we do not rent customer lists to unrelated third parties for their own marketing.

Retention

We keep personal information only as long as needed for the purposes above, including service delivery, business records, dispute resolution, and legal requirements. When no longer needed, we delete or de-identify it when practicable.

Security

We use reasonable administrative, technical, and organizational measures designed to protect personal information. No method of transmission or storage is 100% secure.

Your choices

Marketing emails: opt out using the unsubscribe link or by emailing [email protected]. You may still receive transactional or service messages.
Access, correction, or deletion: email [email protected] with the subject “Privacy Request.” We may need to verify your identity.
Children: the Site is directed to businesses and adults. We do not knowingly collect personal information from children under 16.

California notice

We provide this Policy to meet applicable California website privacy requirements. If California consumer privacy laws apply to us based on size or activity thresholds, you may have additional rights to know, delete, or correct personal information. To make a request, contact us as described above. We do not sell personal information as those terms are commonly understood for our business model.

Changes

We may update this Policy from time to time. We will post the revised version on this page and update the “Last Updated” date.

Contact

RL Technology Solutions, Inc. d/b/a RL Computer Services
Phone: 562-266-8977
Email: [email protected]
Web: https://www.rl-computers.com